Shipping policy

Shipping Policy

Sapphire & Family currently ships to United States shipping addresses through checkout.

Processing Time

Orders are usually processed within 2 to 5 business days before shipment. Processing may take longer during busy periods, supplier delays, holidays, or when additional order verification is needed.

Estimated Delivery

Many items are fulfilled by supplier or warehouse partners. Estimated delivery is commonly 7 to 20 business days after shipment, depending on the product, carrier, warehouse, and destination. Delivery dates are estimates and are not guaranteed.

Multiple Shipments

If your order includes items from different suppliers or warehouses, items may arrive in separate packages with separate tracking numbers.

Tracking

When tracking is available, you will receive tracking information by email after the order ships. Tracking may take 24 to 72 hours to update after the carrier receives the package.

Shipping Delays

Carrier delays, weather, customs, supplier processing, address issues, holidays, and high-volume periods can affect delivery. We will help review tracking information when available, but carrier and supplier timelines may be outside our control.

Address Accuracy

Please enter your shipping address carefully at checkout. Sapphire & Family is not responsible for delays or failed delivery caused by incorrect or incomplete addresses.

Questions

For shipping questions, email sapphire4family@gmail.com with your order number.